1 reviews | Active since Mar 2010
Cancellation of service unactioned for three months!!!!
<p>I have sent two separate cancellation requests for our 40g broadband service. Telkom has ignored both, and continues to bill me the amount month after month. This is a small amount of money - less than R200 monthly, so why must I spend hours and hours of my time trying to get Telkom to do something which should be extremely simple to action? Unbelievably frustrating and unproductive.</p> <p>The number in question is (011) ********** . Holding thumbs that Telkom FINALLY does now what they were supposed to do three months ago (including crediting my account for the amounts incorrectly charged)!</p>
Telkom, note that I am STILL waiting for a response from you on this matter. Given that I complained about 2 weeks ago, I would have thought you would have responded with more urgency. I'm really disappointed with your lack of customer service and follow through.
Telkom, note that I am STILL waiting for a response from you on this matter. Given that I complained about 2 weeks ago, I would have thought you would have responded with more urgency. I'm really disappointed with your lack of customer service and follow through.
And I'm STILL WAITING for Telkom to revert. What absolutely atrocious service. Fibre is now in my area, so next step is to cancel my service with Telkom. If you cannot bother to sort out my issue, I'm voting with my wallet and taking my business to a company which does.
I can't even say I'm disappointed with Telkom's service - there simply hasn't been any in this case!
And I'm STILL WAITING for Telkom to revert. What absolutely atrocious service. Fibre is now in my area, so next step is to cancel my service with Telkom. If you cannot bother to sort out my issue, I'm voting with my wallet and taking my business to a company which does.
I can't even say I'm disappointed with Telkom's service - there simply hasn't been any in this case!