Cancellation of service Telkom!!!

I took out a contract with Telkom in 2017. It was for a rooter that I needed for my studies. I now owe them R1060 because no one at Telkom has been able to help me since September to cancel this contract. I’ve been to a branch, phoned a call centre and sent an email to a manager, that has not gotten back to me. I kept reversing the debit order, hoping that someone would contact me and assist in cancelling. I still have not yet received any phone calls. Every time I phone the call centre, I get cut off four times before speaking to an agent. They are now saying that I cannot cancel because there are funds outstanding but I have played my part in trying to cancel this contract since September when the contract ended.

I spoke to a manger and several agents who cannot give me a reference number and because of that they refuse to assist me. I can only get a reference number online and it has stated that I have no active accounts with Telkom.

Telkom’s service is horrible. No one helps and it seems like no one knows how any of their services work.