Cancellation of service not executed within the 21 business days

On 2017/10/27 we have followed the correct procedure by e-mailing ********** with the correct forms, requesting the cancellation of our ADSL line on ********** after Telkom failed to address the speed issues. A Telkom agent appeared unannounced at our address, but did not know what to do. We have followed up twice via e-mail, Telkom states they cannot get hold of us (having FOUR contact numbers and two e-mail addresses). Telkom is not answering 10210. In addition, only this week we have lost one customer on the PABX side due to Telkom's bad customer service.