Cancellation of service not done!

We requested an upgrade to Fibre 5 months ago. After never hearing from anyone we decided to relocate. 2 days before moving Telkom came to do the installation. I requested that it be cancelled and our ADSL moved to the new house.

After 3 weeks we called today and the move cannot be processed since the Fibre installation hasn't been cancelled. Then I get told that only the person that processed the order can cancel it.

I have now sat without internet for almost 3 weeks and am still paying for it! Have to wait for the order to be cancelled and then the move processed which, if the timeframe on the fibre installation indicated, could be months.

Telkom, your service is absolutely terrible and I will be cancelling all services. I will also cancel the debit orders and you can take me to court and hand me over and we will deal with it there. Why should I pay for a service that I cannot use.

I have so little faith left in Telkom and cannot even begin to explain the level of frustration that I have experienced dealing with you and your *********** staff.