Cancellation of service - nightmare

<p>I had a contract with Telkom on LTE router, which did not work, and after two years of contract I been trying since Dec 16 to cancel/terminate the contract. I wrote email to cancellation services, on respond they requested for the mobile number. The mobile number, ID number and name were all provided to them. But since then there is a silence and the debit order keeps on going off!!!!!!!</p> <p> </p> <p>It appears that the Telkom are the only party interested in keeping the contract but not the customer!There do not issue the case number as well. I been at the shop in Bloemfontein Loch Logan waterfront, where the contract was made. I been there in February with my ID. The lady at the counter assured me that contract will be cancelled within 21 day. Up until now its still carrying on!</p> <p> </p> <p>What is thsi, is it a circus or is is a customer fooling!?</p> <p> </p>