Cancellation of service MADE DIFFICUILT

I was VERY happy with my 8ta data service.<br> However, I relocated and don't have any 8ta signal.<br> <br> On 2 October I sent through a cancellation letter to the cancellation email address. I received an auto reply to confirm receipt of the cancellation.<br> <br> No communication since then regarding cancellation, and my debit order keeps going off each month.<br> <br> After phoning the call center numerous times, I again phoned end of November 2015. A call was logged with the cancellation department (as I am not able to speak to them, as told by the call center employee). This call should have had feedback within 72 hours. My reference for this call was ***4<br> <br> Today is 5 days later...still NO feedback on my cancellation request.<br> <br> It seems like Telkom is making it VERY difficult to cancel a service.