CANCELLATION OF SERVICE

Good day,<br> I cancelled my Telkom line/contract, as per Telkom's request on a Consumer Request for Contract and Service Cancellation form on the 23rd of September, whereby an agent phoned me to let me know I first need to migrate my line from MWeb back to Telkom. MWeb migrated the line back to Telkom on the 29th of September and I requested Telkom again to please cancel my Telkom line, as I have already received the sms from MWeb confirming the migration back to Telkom. I received an automated response that an agent will phone me within 48 to 72 hours. Nothing happened. On the 26th of October I sent another e-mail with the necessary documentation to [Email Removed] and again received an automated response, promising an agent will contact me within 48 to 72 hours. Still waiting for that call. :( On the 7th of November I urgently requested an update, needless to say, another automated response and NO CONTACT FROM TELKOM!!! Today, 17th November I have sent another e-mail and guess what????? ANOTHER AUTOMATED RESPONSE. In the meantime they keep sending me bills that I have to pay although the service has been cancelled already on the 23rd and 29th of September. PATHETIC!!!