CANCELLATION OF SERVICE

Good day.I trust you are well.I called in last week and spoke to Nandipa to give the accounts department my new banking details and the lady insured me that she will arrange a debit order for the full outstanding amount on the 25th August and also the payment for September. I have also requested more than 4 months ago for my line to be downgraded, which was never done. After almost 5 calls thereafter the line was downgraded. I have still not been credited for the three months as they said they would do. But they cut of my line when I refused to pay for the error Telkom has made. I have received a statement from Telkom that is incorrect and they have cut off my service again after i was assured that the debit order will be put through. I hereby give my month notice period as I would no longer want struggle every single month with an error that was on Telkom's side and them cutting off my line. I have also been complaining for a few months that my line keeps on dropping and every time I call in they change the port. But when signing up with Telkom they NEVER informed me that my line can not push out the speed it is on at the moment. Which they had to test as I requested when I signed