Cancellation of service

I tried to cancel my landline and ADSL on the 8th of Feb 2021, due us moving and Telkom does not have the same service at out new location. Therefor I had to cancel my landline & ADSL service and opted for a wireless landline service at our new location ***. I phoned yesterday the 6th of April 2021 to enquire about the cancellation as well as the progress of my order. To date nothing has been processed yet! Today I was advised by the Telkom’s billing enquiries dept that I can do an immediate cancellation and all penalties will be voided, because they have it on record that I did in fact cancel the service on the 8th of Feb 2021. I tried to get this on record from Telkom’s billing enquiries dept after I did the immediate cancellation ***, but nobody at the billing enquiries dept understands my request I have phoned Telkom already 8 times today and because there are no other means of contacting them e,g, via email. I'm leaving this here on record, that I have requested an immediate cancellation and my last payment date was the 1st of April 2021 and I will not make any further payments to this account due to the fact that Telkom never processed my request on the 8th of Feb 2021.