Cancellation of service

<p>Wireless Service.</p> <p> </p> <p>This Service was cancelled 2016/03/25</p> <p>I have Futher been charged for the months of</p> <p>April R399</p> <p>May R399</p> <p>June R399</p> <p>July R399</p> <p>August R399</p> <p>September R399</p> <p> </p> <p>In total I have been charged R2394 after cancellation where I have not been using the service.</p> <p>I went into Telkom on the 4th of July and logged a complaint to this affect. I was told I would receive feedback within 7 working days and the case would be dealt with I was also assured that I would not be billed for July.</p> <p>I waited the 7 working days and I had not heard from Telkom what so ever and was billed for the month of July.</p> <p>I then called the call centre on Tuesday the 26 of July. Asked to speak to a manager. They would not allow me to speak to a manager. I explained the situation to the person on the Phone and they informed me that this process takes 21 working days and NOT 7 working days and he could not give me any feedback until the billing department had dealt with the case.</p> <p>The rep on the phone told me that he would give me feedback within 24 hours. THIS DID NOT HAPPEN.</p> <p>I then called the call centre again on Wednesday 27th July and demanded to speak to a manager, I spoke to Tremaine from the Johannesburg branch. He apologised for failing me as a customer and told me he would find out exactly what went wrong and would call me back by 12 noon on Thursday 28th July. Tremaine DID NOT RETURN MY PHONE CALL. I attempted to call and speak to Tremaine on Friday 29th July but was told that he was not on shift, I was also told that the message would be passed on for him to contact me.</p> <p>I WAS NEVER CONTACTED. </p> <p> </p> <p>On the 28 September I contacted Telkom again and spoke to Aphiwe Gwanya (Email: ********** I was told i would have feed back with in 7 working days and this case will be logged as an urgent matter.</p> <p> </p> <p>I NEVER RESEVED FEEDBACK</p> <p> </p> <p>I then wemt into the telkom store in hillcrest 13 October and spoke with the Manager of the hillcrest branch. Mbali Chonco (Email : ********** She told me that she will look into the matter and contact me by 12 noon 14 October. This did not happen, I attempted to contact her and got no responce. I went back into the Hillcrest branch and asked for information about the case. The manner in chich the consultant delt with the issure was very rude and disrespectfull and i was told nothing can be done untill Monday 17 October.</p> <p> </p> <p>I attempted to cancel this contract 7 months ago. No one at Telkom can inform me whether the contract has been cancelled or whether the money which they have taken form my account will be refunded. I do not receve any feedback what so ever from Telkom and am discusted in the manner in which this case has been handled. </p>