CANCELLATION OF SERVICE

<p>I CANCELLED MY SERVICE IN TIME AS I MOVED HOUSE AS OF THE 30TH JUNE 2016. I HAD SPOKEN TO CUSTOMER SERVICES AND WAS TOLD EXACTLY WHAT TO DO, THEY EMAILED ME THE DOCUMENTATION AND SAID I ALSO HAVE TO ATTACH A COPY OF MY ID.</p> <p> I requested my phone line to be cancelled on the 31st May 2016 and it was to be cancelled on 30 June 2016.</p> <p> I sent off all necessary documentation to various departments in order to make sure the correct people received the info. I attached the relevant forms TO EVERY DEPARTMENT as instructed to do by THEIR customer service departments.</p> <p> Attached screen shots of every single email I had sent, but the completed form and my ID. Please take note that the 6th mail went to servcancellations email address as told to do so by Bulelwa as servcancellation was incorrect. </p> <p>I have spoke to Tanya who has assured me that she has sent this to their department for escalation of cancellation and also that they will then reverse this account. I would asked to be advised in writing that they have in fact done so by return email. I have been a great client and have never skipped or even paid an account late and deserve better treatment than this. Its amazing how when you report faults on a line how you can wait and wait and yet no one comes out, but you get an account and God help you if you don’t pay it, but when any from of customer service is required then you are never forthcoming.</p> <p>Then I app**** at the beginning of August for a new line to be installed at my new address. Lo and behold when I called to check as it is longer than the maximum of 21 days as promised, I was told sorry no one had actually sent through the instruction.</p> <p>So I have gone through the process again only to be told that unfortunately they will not install the line as I am outstanding on my old account. Re-explained, she noted it, but still says she cant guarantee anything.</p> <p>ALSO, despite the line being in the flat, all that is needed is for it to be switched over in the exchange, I must still pay R690 installation fee. No one can explain why except to say that someone will have to come out just to check that all is fine.</p> <p>It is so frustrating as one is powerless!</p>