Cancellation of Service

<p>We completed Telkom's cancellation of service form and sent it via email to : ********** on 19th July 2016. We were advised that within 21 business days a consultant shall contact us to verify the information provided and confirm cancellation of service. </p> <p>We received automated acknowledgement of receipt of our cancellation document, immediately after it was sent.</p> <p>We waited the 21 business days, which was 19th August 2016.</p> <p>We did not hear from Telkom so we contacted them on 12 August 2016, so we called to confirm status of our cancellation. Divashkar at Telkom advised that there is no cancellation registered on the number we wished to cancel and that we should call after the 19th August 2016 and ask for him, should our problem still persist.</p> <p>We called Telkom again on the 22 August 2016, to speak to Divashkar and we were told that there is no such person on their floor. This time we spoke with Sanelisa Kala. She checked the status of our request for cancellation again and she told us that they have no request for cancellation on record. She asked us to re-send the Request for cancellation together with the automated confirmation of receipt of email, to her email address being : ********** We did this on 22 August 2017. Sanelisa advised that she shall escalate our case and we should wait 7 more business days in order for our request to be addressed. She asked for us to call again after 7 business days, should our service not be cancelled.</p> <p>We asked her for a reference number for our call, and she advised that they cannot give us one, as she does not have a reference number for us. We then asked her to send us an email confirming her responses, so that we have written record, and to date we do not have any email from her.</p> <p>We believe we're being given the run around, because we believe they do not want us to cancel the service.</p> <p>We have two telkom landlines. We used one as a faxline. We no longer need a fax facility, hence the reason for cancellation.</p> <p>We cannot go to a Telkom Store to cancel, as we were told, that the only way in which to request a cancellation, is via email to ********** <p>If this is the kind of service or should I say non service we're receiving from Telkom, it puts us off from utilizing any of their services.</p>