Cancellation of service

I had three mobile contracts with telkom. In October 2017 I gave notice to cancel them as the numbers have been moved to prepaid . I sent in the cancellation form to telkom. been asking and forwarding the same request to the following: Siphelele Caros Madonsela (SC); Telkom Mobile Business Cape Town; ********** Telkom Mobile Business Cape Town ********** ********** ********** Cc: ********** ********** **********

None of the above has ever done the job.if i call call centers the Agents are so un proffessional and rude they transer a call to one and the other and the other till hours and then eventually the call drops! i dont understand which is the right department thats doing their job!

Inspite of my constantly calling them,Forwarding emails to cancel services they have NEVER assisted me!

only got a reply as follows:

Good Day Thank You for contacting Telkom Business Mobile. Please see below the response. I have escalated the cancellation to the relevant department. (We acknowledge receipt of your request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available.) Kind Regards Dikeledi Mothibe Customer Support

Thats it!