Cancellation of service

Good day , Ref: ********** 00001 , ********** 561 ,I emailed telkom on the 2 November 2017 to cancel an internet service ,which was not done,i called December to confirm was advised to Pay R 198.15 and there after the bill will be rectified. I received a December bill which was still not rectified ,I once again called on the 22 December 2017 an reset the forms Nomvula Dlamini request i email her the documents which i did , still no response .I then called again spoke to Bernadette Isaacs on the 8/1/2018 , emailed the forms again disputes was logged, however it was rejected due to no order number,Cancellation department has no means of contact but an email address , so i emailed all the forms an the bill today, I called accounts who will escalate again , Really not happy for the poor service how many time should one call an send form for cancellation,Im giving 48hours for this to be resolved before i go to the ombudsman Regards Feroza