JM
Johan M
1 reviews | Active since Sept 2014
11 Oct 2017, 18:02
Cancellation of Service
I have been trying to cancel my 20GB LTE after the 2 year contract expired. Initially, there were some issues with the deal that was given to me which resulted in incorrect billing and subsequent reissue of a sim card. This all was resolved relatively quickly but now 2 years + I completed the cancellation forms (beginning August), handed it in at the Cresta branch, in addition to multiple follow calls to the call centre as well as emails I am still getting billed.
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Replies (3)JM
Johan M's updateReviewer Update
24 Oct 2017, 18:57More details requested from Telkom on 17 October. No feedback subsequently.
JM
Johan M's update24 Oct 2017, 18:57
Reviewer Update
More details requested from Telkom on 17 October. No feedback subsequently.
JM
Johan M's updateReviewer Update
26 Oct 2017, 21:33Received a call from Telkom today. I know this because. 1. Truecaller indicated to me it was telkom ********** 979. 2. Received a private message on Hellopeter minutes afterwards indicating that they are unable to get hold of me on the contact number provided...Odd and dissapointing as I answered the call...No one was on the other end...There was a beep then nothing. Auto dialler with agent not answering in time? Not sure, but no resolution.
JM
Johan M's update26 Oct 2017, 21:33
Reviewer Update
Received a call from Telkom today. I know this because. 1. Truecaller indicated to me it was telkom ********** 979. 2. Received a private message on Hellopeter minutes afterwards indicating that they are unable to get hold of me on the contact number provided...Odd and dissapointing as I answered the call...No one was on the other end...There was a beep then nothing. Auto dialler with agent not answering in time? Not sure, but no resolution.
JM
Johan M's updateReviewer Update
01 Nov 2017, 07:32Telkom did another ******* deduction from my account. Please advice on how to resolve.
JM
Johan M's update01 Nov 2017, 07:32
Reviewer Update
Telkom did another ******* deduction from my account. Please advice on how to resolve.