Cancellation of service

Good day<br> <br> I cancelled my Telkom account nr *** on the 15th of December 2015. The one month notice expired on 15 January 2016.<br> <br> Order number: ***A<br> <br> On 2016-02-14 I went to Telkom Kollonade Retail Park and enquired about the status of the cancellation, and the refund they owe me on deductions on my bank account for line rental. Frikkie Erasmus ensured me that he cancelled the debit order and no further deductions will be made on my account. He registered a dispute with ref. no. ***5 to query the refund amount.<br> <br> On 2016-03-02 I spoke to Premie at Telkom Ref no. ***, and she also ensured me that the account has been closed, no deductions will be made, and accounts department will contact me regarding the refund.<br> <br> Once again, on 2016-03-02 my bank account was debited with the amount of R106,93 for line rental that was suspended in December.<br> <br> On 2016-03-03 I called 10210 again, and Cindy escalated the same Ref no. *** to be addressed ASAP.<br> <br> How long must it take for an account to be closed and the money they owe the customer to be refunded?<br>