Cancellation of service

I have called to cancel my telephone line. I was emailed the documents to fill in. This I have done. I then received an SMS telling me I will be contacted within the next 48 hours. It has now been 3 weeks.<br> <br> The main reason I have cancelled is the fact I have been retrenched and am now moving from Mpumalanga to the Cape. The other reason is that my line has been down for a year now as well. I informed them this but nothing has been done.<br> <br> I would just like to cancel my account. Why is it so difficult ???