Cancellation of Service - ***

Dear Telkom

I requested a transfer of my line on 28 Aug - I was assured that it will be logged, and Vuyo Ludidi assured me he'd call me back with a ref as he cannot access the system I was migrated to. I never received a call back. I then called again and received confirmation - Ref ********** 13A (Laetitia Kwela). It was also confirmed that the line will be disconnected on 31 August 2017. I called Telkom again on 14 Sep to follow up on the status of my request to move the service. I was told that the transfer was not requested although I received a reference. I sent an email on the14th Sep to cancel the service (see attached). Andile Mzobe confirmed on 16 Oct that no action was taken for the request. In the meantime I'm being billed and receiving smses stating that my account is overdue.

Please cancel this service immediately and correct the billing. Telkom owes me money, not the other way around.