Cancellation of Residential ADSL Line

<p>I submitted the cancellation form on 11 April 2017 but I haven't recieved a response. I call almost everyweek and each consultant i speak to tells me to email them the form and they will escalate it to their manager. No one from Telkom has contacted me and no feedback has been recieved after multiple escalations. I am being billed every month and I keep making payments to avoid a bad credit record.</p> <p> </p> <p>My se****d issue is that on my statement I noticed that I have been put under contract, however the terms of being on a contract stipulate that you recieve a free router. I DID NOT recieve a router. When I raised this with a consultant, she mentioned that I will be charged cancelation fees. This consultant only made a note about the cancellation fee on the system but not about my long overdue request to cancel and non delivery of the router.</p> <p> </p> <p>It is not fair to keep charging me if you fail to stick to your own terms and conditions.</p>