Cancellation of product

<p>I sent the documents to cancel my LTE contract with Telkom on the 21st of January and now I find out that it has not been canceled as they could not get hold of me and I am still being debited for a product I am not even using. On the contract, I stated that I would like to be contacted via email as I am in and out the country. So because Telkom could not get hold of me they decided to not cancel my contract and charge me every month for it. I phoned Telkom and they said I have to resend the documents or go into a Telkom shop and cancel it. Nowhere did it say that Telkom will contact me to cancel the contract, why does Telkom have an email address for cancellations if it does not work. So now I am going into another month having to pay for something I am not using. The customer care center can't even transfer me to the cancellations department as they cannot receive calls only make outgoing calls! WHAT KIND OF A BUSINESS IS THAT IF THE CUSTOMER CANT EVEN CONTACT A PERSON TO CANCEL A SERVICE! I need a supervisor to contact me urgently as this is unacceptable. </p>