Cancellation of other SIM card

Is being several times I call Telkom (081180) option 4 for cancellation I was helped by Telkom branch in Potchefstroom(Riverwalk mall) very friendly and helpful but consultant refer me to head office due to they can’t cancel in branch and write all the process and a week after I call the head office for cancellation to tell the truth between branch and call centre of telephone is different world (call centre rude and arrogant and not friendly to talk to them) drop the call several time even today the same ) I experienced that when u cancelled the product the consultant are not friendly,drop the call rude but tell them u want to upgrade they go extra mile for u (super customer service ) Peter to tell u the truth branches I doing good service/ extra mile assist u with everything but today and previous days head office or call centre of Telkom(bad service ) some a there to collect salary not assistance as per their training Botho Pele(Customer 1st or client first) already explained by friendly branch consultant @potch only want cancellation on 1 SIM card coz I already made Upgrade for Unlimited data (which means I have 3 SIM card cancelled 1 to have 2 only)