Cancellation of old contract and porting of number to contract

<p>I am having problem in cancelling my one data contract, I received my case number: ********** 0 on the 21/09/2016 already, but when I phoned the Telkom customer care (27/09/2016) to follow up on my cancellation request, I was told that the case is still "open" and that no one has attended to my case so far. How long does it take to cancel a contract?</p> <p> </p> <p>How long does it take to cancel a contract? I am not going to pay a subscription if I asked for the service to be terminated well in advance.</p> <p> </p> <p>I also took out a new contract and my device and new simcard was delivered on friday 23rd Of September, I am using Telkom prepaid service at the moment and want to port-in my old prepaid number to be used as the number for the contract. I phoned customer care regarding this matter and was told that I must visit a Telkom Mobile store in order for them to assist me. I had to drive all the way to The Mall of The South which is 50km away from me. I was told by the service consultant who assisted that it is 'very difficult to port the number to the contract and he will see what he can do'. He gave me case reference number ********** 5. When I got home I phoned Telkom customer care again regarding this matter. I was informed that the case that was logged by the Telkom store lacks details of exactly what must be done. I was then given a new case reference number, ********** 4.</p> <p> </p> <p>What is going on? Can someone please assist me? When I app**** for the contract I asked the sales rep over the phone if my old number can be used for the contract and was told it will be no problem.</p> <p> </p> <p>At the moment it is a big inconvenience, I even had to drive 50km to the mall and waste my time and petrol to no avail.</p> <p>Is it possible to use my old number with my contract or not?</p> <p>If it is then I dont want the contract anymore because I am not willing to go through all the trouble to change my number at all the places I buy and work etc (banks, traffic dept, workplace, insurance, etc)</p> <p> </p> <p>Please help!!!</p>