Cancellation of my line (IGNORED)

On the 27th of February 2018, I sent in my cancellation forms. On the 6th of March you sent me an auto reply saying that you have acknowledged my request but have to cancel my internet provider first and resubmit my cancellation forms. Which I then DID!!!!!!!! I have been trying to email you on both cancellation email adresses provided online. They do not work. I have tried cancelling my line online. Apparently not working either. I can not call you because I have immigrated to another country, on which I refuse to stay on the line for an hour on my account. So now I am asking you. WHY, after 4 months, do you still deduct R200,74? I have immigrated. So now I am going to ask you again, cancel this line