1 reviews | Active since Mar 2012
Cancellation of my contract
Dear William,<br> <br> On the 8th of May 2015 you told me, that my contract was cancelled immediately. Well, it is not so. My phone still works as per contract.<br> <br> I need you to tell me, why no one at Telkom knows understands what cancelling means. I am completely frustrated with your terrible service. I cancelled this contract in February 2015. I am still receiving invoices, which I refuse to accept.<br> <br> Only when I complained on HeloPeter, that you give me a quick answer to say, the contract is cancelled and please give a good rating for this service. NO CONTRACT WAS CANCELLED.<br> <br> You clearly do not understand what good service is. I am fighting for months already with your call centre to <br> explain to me what is going on. It is always back and forth. One says this, another one does not know why, etc..<br> <br> I refuse to accept this, you do not treat your clients like this. I followed the right procedures to cancel my contract and gave 1 months notice prior to the expiry date.<br> <br> bad, bad, unacceptable service!<br> <br> <br> <br>
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our cancellations department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our cancellations department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
