Cancellation of my contract

<p>Cancellation of my contract with Telkom</p> <p>Seeing that I am student again this year I cancelled my contract because I know I would not be able to pay the instalments.</p> <p>I filled in the forms and send it through to Telkom on the 15/12/2016 after which they told me it will take 21 working days to process. ( great I was early enough)</p> <p>Then when I called in January to check the update the gentleman told me sorry but TELKOM could not get hold of you so they throughout the Cancellation case????? I asked him how many times they tried to call. (According to my record THREE times.) Of which the only times I got a call from Telkom was to sell another phone to me because it was “Time for an upgrade” and each time I told them I’m in the process of cancelling so no thank you.</p> <p>SO PROBLEM ONE: why if my signature is on a piece of paper that clearly state I want to cancel a contract should they call me again to CONFIRM my cancellation??? I signed for it</p> <p>TWO: Why call during working hours. If they did call . I have called regarding this at 21:26 in the evening and someone picked up the phone. Why can’t they call after working hours. Seeing that there are so many working late at night????</p> <p>So after having this discussion and super aggravated I called again and Ayanda helped me. I sent everything through to her and said seeing I might be working they are more than welcome to send me an email. She rep**** after I sent my cancellation form through that she received it and someone will get in contact with me within 48 hours. (This was the 1/2/2017 it’s been 8 days.)</p> <p>This morning(10/2/2017) I called again and someone with a flu said sorry mam let me just check your account. After holding 25 minutes, I was cut off. Called again, told the guy I was cut off. He helped me says Ayanda’s Manager will call me back in a hour or so….. still waiting.</p> <p>Everytime I have called I STATED: “ there will not be money in the account if you try to deduct the instalment. I have waited more than 21 working days. This is now your problem.”</p> <p>I want to stay with Telkom because as a student it is cheaper for me. I’m happy with my phone that I have. I just feel if you promise a service then deliver. I studied management and I’ve worked in the industry for a few years now. I refuse to pay an extra month for a service that should have been stopped at te end of January. Because in FEBRUARY I received my normal data and minutes as if I am not struggling to get it cancelled.</p> <p>If someone don’t help me soon I will be forced to go to another service.</p>