Cancellation of my contract

<p>I have had a contract with telkom mobile for 2years. I did not want to upgrade my contract as i was having network issues. My 2year contracy ended on the 29th of July on which the very same day i went in store to cancel it. I filled in the cancellation forms and was told that they will contact me within 30days to confirm my cancellation. I called the call centre to find out the progress of my cancellation and they told me that no case had been logged for my account to be cancelled so i went to the telkom mobile store and the guy who assisted my was very rude and said me that he told me it would take 30days so i left the store and contacted the call centre again and they said it shouldve reflected on their system. So i went to the store again and was assisted by someone else.. he told me that the first guy that assissted me sent an email but didnt log it on the system and he assured me that my contract will be cancelled by the 29th of August. However i called the call centre again and they told me that my cancellation request has been put in on the 26th of August and i now have to wait 30days from that date. When i checked my account balance i will be charged for August which is unfair because i put in a cancellation in July already. </p>