1 reviews | Active since Apr 2010
Cancellation of Mobile number
<p>I have been using my mobile number for more than 17 years. During the month of 31st March 2017, my number was cancelled. I visited one of their branches in Mall of Africa to be precise and i was informed that my number has been cancelled, for alleged ********** airtime. I had to register a case (2 ********** on the 31/03/2017). I have was informed that the matter will take about 21 working days the most.</p> <p>I requested that proof of such be provided and that never happened on the day to date. As a matter of fact he who alleges must prove. My number was cancelled (till today), so that means Telkom has proof of the allegation.</p> <p> </p> <p>I have called their call centre more than the number of calls made since having the number, without any joy. I have been thrown from pillar to post, with a “I don’t care attitude” by some of their employees.</p> <p>I have suffered immensely, since this incident, academically, financially, emotionally, and interaction with my family to name a few.</p> <p> </p> <p>I hate Telkom with hat they have done and I need my number reinstated with immediate effect. As i am affected business wise.</p>
It is regrettable to find myself in such a situation. It is almost 2 months since my number was cancelled, due to alleged ********** airtime I have bought, funny there is no provided proof of such (e.g. date, time and amount) to date.
Every time you call their call centre, investigations are still taking place and will contact you, to date none of such has taken place. How efficient of them to take such a long time, when the very same system I am forever mentioned about being the one that picked up the “********** transactions”, but it cannot provide such information.
I am prejudiced and defamed by this company. I am loosing so much, financially, emotionally, my relationship with the business world, etc. and they could not be bothered about the urgency of my situation.
I was given this case number 2 ********** and a reference number AI ********** and guess what nothing has been done.
What do I need to do to have this matter resolved?
It is regrettable to find myself in such a situation. It is almost 2 months since my number was cancelled, due to alleged ********** airtime I have bought, funny there is no provided proof of such (e.g. date, time and amount) to date.
Every time you call their call centre, investigations are still taking place and will contact you, to date none of such has taken place. How efficient of them to take such a long time, when the very same system I am forever mentioned about being the one that picked up the “********** transactions”, but it cannot provide such information.
I am prejudiced and defamed by this company. I am loosing so much, financially, emotionally, my relationship with the business world, etc. and they could not be bothered about the urgency of my situation.
I was given this case number 2 ********** and a reference number AI ********** and guess what nothing has been done.
What do I need to do to have this matter resolved?