Cancellation of mobile data contract

<p>Telkom Case number ********** 3</p> <p>I am hoping to get some feedback from telkom regarding my mobile data contract that I cancelled on the 3rd of January 2017. I followed procedure and went into a branch to cancel the contract and got the paper work to prove it. I have called three times and spoke to the consultants who tell me to wait for a phone call confirming the cancellation and that my case has been escalated (to the ******* bin on the floor above I presume). Mylast phone call 28/02/2017 I was requested to send through the cancellation doc - don't they already have this (in the bin on the floor above)??? I am still waiting for Telkom to call me - Perhaps they ran out of air time in which case I fully forgive them.</p> <p>In the mean time I am billed Out-of-Contract rates for a service that should have been cancelled. Best of all I have not even used a byte of that data. Telkom was super quick to sign me up - Annual bonus depends on this I guess. Then they take forever to cancell the contract while they continue to ***** from you at even more ridiculous rates. This I am sure adds up to an undeclared monthly bonus for them if you catch my drift. I pray that I don't have to go into my bank to cancel the debit order as their customer service is on par with telkoms.</p> <p> </p> <p>On a brighter note we have one of the most beautiful countries in the world and Telkom while they are trying hard - cannot make me leave it.</p>