Cancellation of mobile contract

Cancellation of mobile contract

I contacted telkom mobile to inform them that i wanted to cancel my mobile contract effective immediatly and they advised that i must download the cancellation form and forward it to **********

This was done and sent to them on 08/01/2018

Still to date nothing has happens, i only get response from their new business department trying to upgrade my contract the whole time! And the added bonus is that my monthly premium has gone up with R199 that is completely unelectable.

If I try and contact the customer service centre you end up holding on for 30+min with no help.