Cancellation of mobile contract

On the 29th of September 2017 I went to the Mall of Africa Telkom store to cancel my mobile contract. I filled out the cancellation form and submitted my ID copy. Thereafter, I was told that my contract will be cancelled after 31 days.

It has been 50 days now and nothing has been communicated to me. I called the call centre and I was told to escalated the matter via email to FakudeP. I still have not received any response. I even went to the website to cancel the contract and received the following case number: ********** 5. But still, nothing has been communicated to me. I do not understand why Telkom is so *********** with providing good customer service. All I want is my contract cancelled and that is it!!!!!