Cancellation of mobile contract

<p>I cancelled my contract on 14 March 2016 at the Telkom branch in Rosebank. ***.</p> <p> </p> <p>I was informed that your TAT is 21 working days, we are approaching the end of May and I still have not received a response from any Telkom official.</p> <p> </p> <p>I have called the customer care line numerous times to follow up, they are not able to provide feedback about when the cancellation will be complete, claiming that this is handled by a separate team. They are also unable to contact this team for feedback.</p> <p> </p> <p>IT is unacceptable to me that there is no process in place to hold the cancellations team accountable. If I am not able to get feedback from the client help line I should be able to contact you directly. </p> <p> </p> <p>You are billing me for a service I have formally informed you I no lomger require, I have waited far longer than your turnaround times. I want you to process my cancellation immediately, and refund me for any billing past the 21 working day TAT from 14 March 2016.</p> <p> </p> <p>you have my contact details and reference.</p>