Cancellation of LTE Data Package has taken 41 days and counting (after I sent my notification to cancel)

<p>I have a LTE Data Package with Telkom Mobile and requested cancellation of my services on 30 June 2016, for effective Cancellation Date of 31 July 2016. ( I did fill out the Cancellation Form and attached a copy of my ID as they requested)</p> <p> </p> <p>I have called the Telkom Call Centre to follow up Twice and have a case reference number, the Call Centre Agent told me I would be contacted within 72 Business Hours, this was more than a week ago.</p> <p> </p> <p>Telkom Mobile debited my account again on 25 July 2016. I am still waiting for confirmation of cancellation so I can reverse the last debit order without incurring a bad credit profile by Telkom.</p> <p> </p> <p>I still have a Voice Contract with Telkom Mobile and will be keeping this active.</p> <p> </p> <p>Please help me Telkom Mobile. My Case Number is: ********** 3</p> <p> </p> <p>Regards,</p> <p>Sean Groenewald</p>