1 reviews | Active since Jun 2015
Cancellation of LTE contract after 1 day R600 FEE
I took out the Telkom 50 gig LTE contract on Friday 19 June 2015 after Telkom confirmed i have LTE coverage and confirmed that LTE operates at over 21Mbps. When i got home and ran a speed test i was getting between 0.08mbps and 0.5mbps. This was so slow that i could not even stream a sound clip without buffering. <br> <br> I return to the Telkom shop on Saturday and i got 16Mbps on the device. I informed that the internet is non existent at my residence and the device is utterly useless to me. I stated i wanted to cancel the contract for the prior reasons. I could only cancel on Monday 22 June 2015 when the cancellations department opened. <br> <br> The contract was cancelled however i received an SMS that i am being charged R600 penalties for cancelling. This is ridiculous and there is not even a number to call to query this. I was suppose to receive a follow up call from Telkom which i have still not received to date.<br> <br> I WILL NOT BEING PAYING AND AS AN ATTORNEY AND WILL BE TAKING THIS FURTHER.<br> <br> BEWARE OF FALSE INFORMATION PROVIDED BY TELKOM
Thank you for taking our call.
Please note your query has been escalated to our Cancellation team for assistance and feedback will follow.
Ref SM120981/ ***3
We do apologise for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
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Thank you for taking our call.
Please note your query has been escalated to our Cancellation team for assistance and feedback will follow.
Ref SM120981/ ***3
We do apologise for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
***
