JK
Jonathan K

1 reviews | Active since Jun 2015

26 Jun 2015, 15:13

Cancellation of LTE contract after 1 day R600 FEE

I took out the Telkom 50 gig LTE contract on Friday 19 June 2015 after Telkom confirmed i have LTE coverage and confirmed that LTE operates at over 21Mbps. When i got home and ran a speed test i was getting between 0.08mbps and 0.5mbps. This was so slow that i could not even stream a sound clip without buffering. <br> <br> I return to the Telkom shop on Saturday and i got 16Mbps on the device. I informed that the internet is non existent at my residence and the device is utterly useless to me. I stated i wanted to cancel the contract for the prior reasons. I could only cancel on Monday 22 June 2015 when the cancellations department opened. <br> <br> The contract was cancelled however i received an SMS that i am being charged R600 penalties for cancelling. This is ridiculous and there is not even a number to call to query this. I was suppose to receive a follow up call from Telkom which i have still not received to date.<br> <br> I WILL NOT BEING PAYING AND AS AN ATTORNEY AND WILL BE TAKING THIS FURTHER.<br> <br> BEWARE OF FALSE INFORMATION PROVIDED BY TELKOM

0
Replies (1)
Telkom
Telkom's reply26 Jun 2015, 16:07
Official
Hello jonklein,

Thank you for taking our call.

Please note your query has been escalated to our Cancellation team for assistance and feedback will follow.

Ref SM120981/ ***3

We do apologise for any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team.
***