Cancellation of LTE

Extremely poor service trying to get information on options to migrate from Telkom LTE Uncapped @ Home to a fibre package.

I physically went in to 2 Telkom Direct Stores (Canal Walk and Kenilworth Center in Cape Town) and was told I needed to speak to the contact center 081 180 around any Telkom LTE Uncapped cancellations/migrations charges etc.

After waiting 15 minutes for the call to be answered, I was told they don't deal with LTE @ Home packages and needed to speak to ********** 0.

After waiting another 15 minutes for the call to be answered, I was told that I needed to speak to the mobile division on 081 180.

I called 081 180 again, and they indicated the only way to get the information is to email **********

Ridiculous and pathetic customer service!

Asking to speak to a manager of course elicits the usual response of "there are no managers on duty". Really!!!!!!

So, I've now sent an email, and await a response from the blackhole that is Telkom!

Another customer lost!