Cancellation of lines not done

Good day

I have Telkom lines in my name that I wanted cancelled because i no longer need them and moreover for the fact that the lines were constantly not working. I sent through my cancellation forms on 07 July 2017 as instructed by the Telkom offices at Canal Walk in Cape Town and included my ID copy.

When I call Telkom today, I get told that the cancellation has not happened and they do not what they did with the forms I both faxed and emailed through to them. The lady on the phone then gave me her email address that I should forward the documents to so that she can escalate it and I sent them and an automatic message was returned saying that the mailbox is full. I find it highly unprofessional that I was given an email address that is full because there is no way I can contact the same lady who gave me the email address.

I would like my lines cancelled immediately and I will not wait for the 21 days that they say has to happen before cancellation takes place. It has been over a month now and I am being billed and charged money for services I no longer need or use.

My email address is ********** Cellphone: ********** .