Cancellation of lines

<p>On the 7th July we cancelled our company telkom lines. I mailed all the information to telkom. I received a mail from telkom saying they received the mail and will attend to it. This month Telkom dedicted money from the company account. I phoned telkom and asked for a statement. The lines were never cancelled. I mailed all the information again and the same story, a mail to acknowledge the receipt of the mail. I did phone the call centre to follow up but even they can't help me as there is nothing on the system about the cancellation of the line. Can someone please help me. We have placed a stop order on Telkoms account at our bank so that amount due for Nov will not go off.</p>