CANCELLATION OF LINE WITH NO AUTHORISATION

Its ********* the way your staff carry themselves. Need urgent feedback regarding my line that was cancelled in error. Spoke to another call agent who promised he will get supervisor to call. But I am not holding my breath. Why do I have to follow up every single day when it was due Telkom technical error that my line was cancelled. Even if my line has not sorted out a courtesy call would be appreciated. I am up to my head with you guys. It is 2 full weeks that I do not have Adsl or Telkom line. I have 2 elderly parents at home who require the phone in case of emergencies. I don’t understand what is taking so long or why a technician has not yet been assigned.

Your urgent response will be appreciated.