Cancellation of line not happening as promised.

I've trying to cancel my land line since end of April. After a month battle since May, the line seems to be deactivated, can not make call nor, receive calls.

But still getting invoiced and was promised that that would not happen when I phoned the call center number 10210 on 2/6/2018. I'm also still waiting for that reference number to be sms'd to me as promised by the agent I spoke to.

I've logged the cancellation in April on Telkom website and the status has not moved.

From rude employees at telkom shop, agents not able to help on the online chat, emails not being answered by Telkom, seems the bad service will not be fixed soon.