Cancellation of line not being processed

It is impossible to get hold of Telkom or receive any feedback.

I have processed my online cancellation on 09-07-2020, to allow for the 30 Day notice period required.

Please see email below confirming reference numbers, as well sms notification received.

According to the call centre consultants this request has not been processed.

As per below screenshot, I am also unable to redo this, as the request has already been logged.

The stores simply say they cannot assist. The call center say they cannot assist. Your Facebook page say they will assist, but haven't received any help.

What are we left to do? Continue paying for a service not used?

Beyond frustrated by the non existent service.