Cancellation of Line and ADSL - No Service

I am moving house and need to cancel my Telkom Line and ADSL. On the 5th of March 2018, I emailed my cancellation form through to give my 20 business day notice. My Telkom line was suppose to be cancelled on the 31st of March 2018. I called about 2 weeks after my notice was emailed and was informed that my notice was not yet on the system and was asked to email the notice again to the consultant on the other line (which I did). She promised me that she will ensure that this is emailed AGAIN to the cancellations department and just to make sure they have received it. Last week 28 March 2018, I called to just confirm that this will be done on 31 March 2018. I was informed its not 20 business days BUT 21 BUSINESS days. This is however not what the cancellation form states in point number 5. I was informed by the consultant that the line will be cancelled by the 1st of April. Surprise surprise!!!! Line is still active!!!!!!!!!!!

I called again this morning 4 April to be asked again to email the cancellation form, as my cancellation is still not on the system. The email adress provided to me is NOT ACTIVE! AMAZING!!!!!!

I was again forced to call Telkom again. Just to be told AGAIN TO EMAIL THE FORM AS THIS IS NOT LOADED YET. I asked the lady how long this will take, as I am moving out of my house in 2 weeks and another Tenant will move in. I got an answer saying "they cant give me a time period, but if I call next weekend we can look at it again?????? ***!!!!!!!!!!!

I gave my notice period in time. I followed up a couple of times and without any success. I did my part of the agreement by giving notice and by following up and by emailing these documents over and over and over.

TELKOM, please take note of the following: I WILL NOT CALL YOU AGAIN! IF THIS LINE IS NOT OF BY FRIDAY, 6 APRIL 2018 AT 17H00, I WILL CUT THE TELEPHONE LINE WITH A KNIFE. AND MOST IMPORTANT TO NOTE IS THAT YOU WILL NOT GET ANY PAYMENT FROM ME.!!! I paid my account up to date as per the cancellation period on 31 March 2018. I have also always paid my account before the due date. YOU COMPLAIN ABOUT DEBT AND PEOPLE NOT PAYING AND THIS IS WHY IT IS HAPPENING! YOU DONT DO YOUR PART OF AN AGREEMENT!