Cancellation of line

<p>I have been trying to follow up on behalf of a friend who has emigrated to Australia on the cancellation of her line. She has emailed the cancellation request twice and no one responded to either email withing the "21 days". She has asked me to help her and i am also getting the run around now from your branch in Fourways Crossing. This is very POOR service and I refuse to tolerate this any longer. Please can someone contact me IMMEDIATELY to resolve this.</p>