Cancellation of Landline

So on the 1st of March i cancelled my land and DSL line because i was moving. After speaking to a agent, not to mention the time i had to wait for my call to be answered, she informed me that i need to complete a cancellation form and email it to ********** which i then did on the 1st of March. On the 4th of March i called Telkom again to check on this Cancellation and they told me the line is still active and had not been cancelled. I then had to resend my cancellation to the agent and she said it would be escalated to her team leader, i informed her i will not be paying for an additional months services because i cancelled the line, she mentioned the final account would be a pro rata amount which she could not confirm the amount because the final account will be sent to me. Surprise Surprise which i never got and knew i was not going to get so after my call with this agent i paid R480 which was +- R40 less than my monthly account

Today i receive notification that my account has been handed over., this is totally unacceptable