cancellation of landline

From end of december I am trying to cancel my landline because I move to rustenburg. After asking at festal val mall for help and a very bad attitude I was inform that the only why of cancellation is by phoning 10210 by myself. After trying every day and hold on for hours I visit waterfall mall telkom and the lady fety helpful after self for hours trying to get through on 10210 log a request ref AI***7 on the 12.01.2015. After an amount and several visits again to telkom and an acc if R1800 later its still not cancelled.