1 reviews | Active since Jul 2009
Cancellation of land line contract
<p>On March 28 2017 I mailed my cancellation request with supporting documentation to ********** I recieved an automated response from the email confirming that the request was received. Got the bill for April 2017 which I paid. Got billed again in May 2017 and on the 8th of May 2017 I phoned 10210 and spoke to the billing department. I had to forward the cancellation request to ********** and was promised it will be sorted. Now in June I'm still getting billed. Called 10210 spoke to billing department again and got told there is no record of the cancellation. Ask to speak to a supervisor and I'm still waiting for that call. I'm not going to pay anything due the fact that I followed the correct procedures but Telkom systems are not working. I'm recording all the phone calls and will use it in a court of law if Telkom try to do anything to my credit record due to Telkom's incompetence.</p>
I don't have much hope for that but yes anything to use in court is welcome
I don't have much hope for that but yes anything to use in court is welcome
