Cancellation of land -line - 4 month query

Good day, my reference no. is: ***6, I had personally filled in an application form on the 18th of November 2019 and up until now am still paying for a cancellation of land-line. I went down to your branch in Adderley Street, Cape Town and your technician Ethan assisted me on two occasions as the documents apparently disappeared within the scanning process. He scanned the all the documents through to your Telkom's call centre agents email address, however, I am still 4 months later paying for the land-line. The late person has passed away 10 years to date, this is remarkably frustrating, annoying and just petty to say the least. Look into this matter at your earliest convenience as I will not be paying a cent further. Check the profile for my contact details.