Cancellation of land line
<p>On the 27th of February 2017, I installed a FTTH service at my home, and no longer required the DSL service AND land line service from Telkom, as the fibre solution runs independantly from a Telkom land line. <br /><br />I subsequently completed the required documentation and e-mailed it to: ********** as instructed. To date (24.04.2017) my land line has STILL not been cancelled even though I received a call from an operator to verify my instructions, and to proceed with my request. <br /><br />I am still being billed each and every month, and even after sending FIVE e-mail requests to various infividuals in MANAGERIAL postions within Telkom, absolutely NOTHING has been done about it. The worst of all is......If I do not pay the invoices/bills, I will automatically get listed on the various credit beaureaus as a bad payer, so I am basically sitting between a rock and a hard place. <br /><br />I am up in arms already....what the heck should I do????? </p>
Good day Andre,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Andre,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Thank you kindly Busi.
Finally someone took the time to answer me. I can not begin to express how much I appreciate this feedback this morning. I look forward to you esuing feedback herein.
Blessings......
Thank you kindly Busi.
Finally someone took the time to answer me. I can not begin to express how much I appreciate this feedback this morning. I look forward to you esuing feedback herein.
Blessings......
Again....no one has contacted me to this day, as to explain why the line was NOT cancelled when i initialy handed in my written request and supporting documentation.
The line was finally cancelled two weeks ago...thank goodness. However, when I received my final statement, I noticed that I was only credited with a mere R 322.86 for the period of 26.04.2017 to 11.05.2017.
So please tell me something.....I cancelled my line in writing on 27.02.2017 right. The 30 days notice period therefore should have ended on 27.03.2017 right. Please note AGAIN.......I was billed for the entire month of April AND May 2017 (another sixty days after the initial cancellation and 30 days notice period).
The refund I received from you was only for the period 26.04.2017 to 11.05.2017. (R 322.86)
What the heck happened to the rest of the credits???????
Again....no one has contacted me to this day, as to explain why the line was NOT cancelled when i initialy handed in my written request and supporting documentation.
The line was finally cancelled two weeks ago...thank goodness. However, when I received my final statement, I noticed that I was only credited with a mere R 322.86 for the period of 26.04.2017 to 11.05.2017.
So please tell me something.....I cancelled my line in writing on 27.02.2017 right. The 30 days notice period therefore should have ended on 27.03.2017 right. Please note AGAIN.......I was billed for the entire month of April AND May 2017 (another sixty days after the initial cancellation and 30 days notice period).
The refund I received from you was only for the period 26.04.2017 to 11.05.2017. (R 322.86)
What the heck happened to the rest of the credits???????