Cancellation of JHB telkom service takes 3 Months!

I have been trying to cancel my telkom services since 26 January 2018 as we were moving to the WC . I have followed up numerous times. Went to Telkom shop in Knysna, and still receive invoices.

Everytime I try to phone telkom the service agent refer me to the email adres that I have been using and sending emails with NO feedback. Now telkom claims that I owe on my account when the account was up to date once request for cancellation was sent.

I wanted to install a new residential line but I cannot do so because telkom never cancelled my line! I have all the proof that this was sent numerous times to the cancellations department and I have been to a telkom shop as well! Dissapointing service to say the least!

I can't even get in touch with management and this is very inconvenient and unfair!