Cancellation of Internet/ADSL - runaround

28th Nov - visited the Phoenix branch of Telkom to cancel my internet/ADSL as I have moved to a new service provider. The agents there advised cannot assist in store and I need to call the call centre - I was turned away. I then received a call back, and specifically asked the agent to cancel my ADSL/internet services immediately. Agent advised it was done and I will get an sms with the reference number (***2). 17-Jan - I receive a bill with the full charge, including the internet which I expected to have been cancelled already. I then try the online chat support, and now advised I cannot cancel the internet without doing a migration. Now a completely different story!

Please train your staff and provide us with accurate information - we cannot go in circles like this in this day and age.