Cancellation of internet yet still getting billed

Good day<br> <br> I sent through a cancellation form on 30 November 2015 to cancel my 20 gigs internet for R299.<br> <br> My contract ended in October 2015. on 22 December 2015 I found out my cancellation had not been processed so I wrote to hello peter on the same day. I got feedback stating this has been escalated for urgent attention and I have hear nothing since.<br> <br> on 2 January 2016 I got a invoice to say I have 20 gigs again and my due payment date is 1 February 2016.<br> <br> I went to the Lakeside store yesterday explaining all this, the guy there said he cant do anything, and does not know why the cancellation has not be finalised yet, he only gave me my case number (***9)<br> <br> I DO NOT SEE WHY I NEED TO PAY FOR THIS MONTH AS I CANCELLED WELL IN ADVANCE AND HAVE ALL THE PAPERWORK AT HAND.<br> <br> IS IT SO DIFFICULT TO CANCEL WITH TELKOM, IT SEEMS SO....<br> IF I DO GET DEBITED I WILL TAKE THIS ISSUE MUCH FURTHER<br> <br> PLEASE INVESTEGATE AND GET BACK TO ME ASAP<br> <br> Thank you <br>