Cancellation of Home Telephone Line

<p>I've been trying to cancel my home telephone line since August 2016 as I don't use it at all. I'm being directed from one department to another everytime - spending countless hours on my cell phone trying to get help but with NO success. I started off by ending the cancellation through to the Cancellations Department and told to wait 30 days. I did and phoned them again in September just to hear that line still hasn't been cancelled. I send through the cancellation form again on 20 September and followed up again on 17 October to ONCE AGAIN hear it still hasn't been cancelled. After endless phone calls and being transferred from one department to another again I now hear it is still not cancelled but put through as a request to change it to DSL or something.</p> <p> </p> <p>I even were given an manager's email ********** which I also email but from her/him I still don't get any feedback. </p> <p> </p> <p>I've been on the phone for close to an hour now trying to get somebody to assist me - event to the Order Department and still no help.</p> <p> </p> <p>WHAT do we need to do the get service from TELKOM?????????</p> <p> </p> <p>They are so active in advertising their products but don't have any s****ed people to assist when there is problems.</p> <p> </p> <p>PLEASE I NEED HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>